Standard Terms & Conditions of Trading

1. In these conditions all references to “we” shall mean Urgent Services Ltd under company registration number 11694610. All references to “you” shall mean you as the customer or client who is responsible for commissioning and paying for the required services, and who accepts full responsibility for any agent or employee with authority to make bookings, and all references to “res” shall mean any and all resources, whether employed on a full time, part time, self-employed or contract basis, or whether they be agents, sub-contractors, or service partners, and or any other resources engaged for the purposes of facilitating the supply of services.
2. These are the only terms and conditions applicable to any business undertaken, unless agreed and confirmed in writing by a director.
3. We are not common carriers and reserve the right to refuse to undertake any service requested at our absolute discretion and without the need to provide any reason for such refusal.
4. We shall not be liable for any loss of or damage to goods, chattels or documents entrusted to us for non-delivery, delay, or miss-delivery unless it shall be proved that the same is due to our negligence whilst such goods chattels or documents were in our custody. In particular and without prejudice to the generality of the foregoing we shall not be liable for any loss, damage, miss-delivery or delay caused by Act of God, war, hostilities, riot, rebellion or civil commotion, orders of a government, public or local authority, strikes, lock-outs or total or partial withdrawals of labour, latent defect or inherent defect or natural deterioration in the chattels carried, delay or seizure under legal process, mechanical failure, insufficient or improper packing, labelling or addressing, non-acceptance by the consignee or any act or omission by you, your servants or your agents.
5. The following items are excluded from insurance cover and can only be transported at your own risk and in any event, liability for any loss, damage, miss-delivery or delay in respect thereof shall be limited to a sum equivalent to the amount of the fee due for the carriage of the particular consignment concerned, namely bullion, cash, bank notes, bonds, securities, deeds, bills of exchange, promissory notes, stamps, documents of title to property, gold, silver, or platinum and or other precious metals or articles of jewellery, fragile or brittle objects, perfumes, razor blades, tobacco, antiques, works of art, precious stones, watches and furs.
   The following items require special conditions and handling and will not be willing transported without proper prior disclosure from you, namely inflammable, explosive, noxious, harmful or dangerous substances or which may be likely to cause damage (including any substance likely to harbour or encourage vermin or other pests) drugs of any kind, livestock and in the event that any of these items should be inadvertently transported, they are done so completely at you, you’re, sole risk and responsibility for any liabilities which may or may not occur whatsoever. You agree to protect and indemnify us/we/res against all legal actions, claims, penalties damages and costs or expenses that may be incurred, including any action taken against us/we/res as a result of the same.
6. Subject as aforesaid we/our/res liability for any loss, damage, miss-delivery, or delay shall be limited to the maximum cover available under RHA association terms and conditions, of which we are members. Any chattels or documents consigned to an agent “res” shall be limited in respect of each consignment to a sum not exceeding £200, and we strongly advise you to insure for such increase in cover or insured risks as you may desire independently. The safest course would be for you to insure all chattels, documents and any other items yourself to their full value on an all Risks basis, thereby rendering it unnecessary for you to rely entirely on the level of cover we provide under these conditions.
7. We shall not be liable in respect of any claims unless the same be notified to us in writing within 24 hours of the date and time when the consignment was or should have been delivered, and any item which has been effectively completed by the recipient giving a signature, photo, or general acceptance of receiving the said item, shall be treated as having been delivered in good order and without complaint.
8. You further warrant that:
   • All chattels and documents entrusted to us for carriage are securely and adequately packed and labelled and are clearly and correctly addressed.
   • All chattels and documents entrusted to us for carriage are fit to be transported in the condition in which they are handed over and that the vehicle booked is the correct vehicle for the purpose of delivering the same.
   • You are the owner or duly authorised agent of the owner of the goods concerned and lawfully entitled to entrust the same to us for carriage.
   • All descriptions, values and other particulars which may be furnished to us by you for Customs and other purposes are accurate and you warrant and undertake to indemnify us against any loss, damage, expense, and or fines arising from any inaccuracy or omission in relation thereto.
9. It shall be you/you’re responsibility to satisfy yourself that any chattels that you wish us to carry are suitable for conveyance in the type of vehicle or machine ordered, and we/us/res accept no liability or responsibility whatsoever for any loss or damage to the consignment arising from the unsuitability of the vehicle or machine so ordered, and or packed. In addition to this, where the wrong vehicle has been ordered, we reserve the right to switch the consignment on to a suitable vehicle and to make such appropriate charges for the resource required, and for the cancelation of the original resource booked.
10. Any res engaged by us in any capacity, who is subsequently offered employment or contract for services by you, during their period of engagement or within six calendar months of any termination of their engagement, will render you liable to pay £5,000 by way of introductory commission and10% commission of their remuneration for a period of 1 year.
11. We reserve to ourselves at our absolute discretion as to the route and procedure to be followed in the handling, storage and transportation of the customer’s chattels or documents. In all aspects we will always calculate route mileages using Google fastest route, which may not be the shortest route for the service requested.
12. Unless otherwise agreed in writing, all credit accounts are rendered on a weekly basis by email and are subject to settlement thereof within seven days of invoice date, thereafter they shall carry interest at the rate of 5% per month above the current Barclays Bank Base Rate. Invoices sent by post shall be deemed to have been received two days after despatch (excluding Sundays and public holidays). Overdue accounts do not qualify for any special pricing and or payment terms, and overdue accounts will be placed on our highest ad-hoc tariff until further notice, or until some form of payment agreement is reached. In the event of termination of supply of services for whatever reason, all invoiced amounts become due with immediate effect.
13. You shall not claim any right to set-off against, deduct, reduce, or withhold any monies due, and any claim or counterclaim shall be treated as a separate issue.
14. In accordance with Condition 9, we shall be entitled to inspect any chattels or documents entrusted to it to ensure that all such chattels or documents are capable of transportation to the destination concerned and where a consignment is for transportation abroad, to ensure that all such chattels or documents are capable of transportation to the country of destination within the usual operating procedures, customs declaration and handling methods and requirements of our, or our agents, or sub-contractors. We do not warrant that any item to be transported is capable of transportation without infringing the law of any country or state from, to, or through which the item may be carried. In all aspects as such, you agree to protect and indemnify us against any and all costs, surcharges and actions.
15. You remain liable for all duties, taxes, levies or expenditure of any kind levied by the authorities at any port or place in connection with the delivery of your consignment and for any loss or damage whatsoever incurred by us in connection therewith. This may include bridge and road tolls, parking, congestion charging and Ultra Low Emission Zone charges where applicable and ferry boats, cable cars and lifts.
16. The term COA refers to cancellation on allocation and the customer shall be responsible for all cancellations whereby a resource has been allocated to a task, thus rendering them unavailable for other tasks. This will normally be a minimum local charge; however, longer distance cancellations, or a cancelation of a special project, may incur additional charges to reflect the miles and time the resource has spent on the that assignment, together with any additional equipment commissioned.
17. You shall be responsible for all Waiting/Loading time, whether it be incurred at the collection or delivery point. An initial period of grace will be applied to all bookings at each location to allow for reasonable time.
18. We reserve the right to review pricing structures on a regular 6-month basis for all ad-hoc pay-as- you-use customers, in order to reflect the changes in economic trends, fuel surcharges, supplier price reviews, increases in labour charges and or any other such related costs. Price increases will be applied automatically and without prior notice. This clause does not apply to you if you have a written fixed price fixed term agreement, provided that the contract completion date has not been passed, and no extension has been requested. In the event of the passing of a contract completion date, we will continue to provide services until such time as we receive written confirmation to end.
19. We shall not accept any claim relating to any query unless the same is notified in writing by mail or email to accounts@urgentservices.uk or by telephone to 020 7426 3547 immediately upon receipt of your invoice, so as to enable us to act quickly to resolve any issues as soon as possible. We cannot accept queries raised more than 1 month after the invoice was deemed to be received, as we would have already paid suppliers against this invoice and would be unable to recover costs.
20. In the event of non-delivery of goods left with us, or our agents or sub-contractors, we reserve the right to dispose of such chattels or documents consigned where in our opinion such items cannot be delivered due to being wrongly or insufficiently addressed, not collected or not accepted by the intended recipient. All charges and expenses arising in connection with the return, sale or disposal of said goods shall be paid by you and any proceeds arising from sale, if any, and after deduction of all charges and expenses, shall be paid back to you. Subject as aforesaid. This clause will only activate after we have given you 21 days’ notice of intended disposal.
21. Wherever the term “vetted” is used it shall mean any person who has been accepted as having a good character by The Metropolitan Police/Transport For London Public Carriage Office in order to learn the knowledge of London to become a Licensed London Taxi Driver and who has not had their license or training involuntarily suspended or terminated in any way.
22. We operate a 24-hour service 365 days a year, however, additional out of hours surcharges apply after 1800 and before 0800 and throughout weekends and public holiday. Our business and administration department operates Monday to Friday between the hours of 10.00 and 16.00 hours.
23. We reserve the right to take legal action to recover all outstanding amounts due whereby you refuse or are unable to pay. In the case of any Limited Company, Partnership, LLP, Sole trader and or any other such business entity, whether UK or other international entity, the Directors, partners, members, executives or sole traders of the said business entity, will all become personally, jointly and severally responsible for the debt and as such, you agree to indemnify and protect us against any and all outstanding amounts, including interest, bank charges and costs of recovery. For the avoidance pf any doubt, this clause activates whether the company holding the account remains solvent and active, or insolvent and in liquidation.
24. All proof of delivery signatures are digital and kept for a maximum period of 12 months. Digital proof of delivery is kept for at least 12 months and may be kept longer in some cases. Photo proof of delivery is deemed acceptable unless we are otherwise notified by you.
25. We do not accept liability for any form of consequential loss whatsoever unless a separate written agreement has been signed by a director.
26. It is our policy to record all incoming and outgoing voice and electronic communications.
27. These terms and conditions are delivered to you when you first start to trade with us and on each occasion when we invoice. They are also available on our web site at www.urgentservices.uk and can be requested by you at any time. By engaging and or commissioning us for any of the services we provide, you are agreeing to be bound by these conditions. If you do not wish to be bound by these conditions, please do not engage us for any tasks or activities. If for any reason these terms and conditions were not given to you prior to making a booking, they will have been delivered electronically with each and every invoice we send, and by engaging or commissioning us for any services, you understand and agree to be bound by these conditions.
28. GDPR. We do not share or pass on any personal data to any outside sources or resources, other than what is needed to affect delivery of the service required. We do retain company information and company contacts, but again, this is only used for direct communication with our customers and is never shared.
29. No variation to these terms and conditions will be valid without written confirmation and a signed letter of agreement by one of our directors.
30. All agreements and transactions shall be governed by the Law of England and Wales.